Date added: Thursday, 19th January 2017
Closing date: N/A
Office: Feltrim Group Davenport
Location: Orlando, Florida
Job Type: Reservation Agent
Download: N/A

Reservation Agent

The Reservation Agent will be the initial point of contact for prospective guests, wholesalers, and travel agents. The primary purpose of this position is to drive revenue via the phone channel while maintaining the highest level of customer service associated with the Feltrim Resorts Brand. In addition, the reservation agents may be tasked with data entry on bookings coming in from other channels such as email or web-based reservations. Reservation agents may also be called upon to assist the front desk with guest check ins/check outs along with routing issues with guest visits to the appropriate department.

  • Selling vacation accommodations to prospective guests
  • Answering and making phone calls, ensuing prospective guests have the necessary information to complete a reservation
  • Redirecting calls where necessary
  • Accurately recording customer details
  • Assisting prospective guests with general inquiry questions with an optimal level of customer service
  • Taking payments for reservations in full compliance with Feltrim Resorts standards
  • Working as part of a multi-faceted resort team, assisting other departments when necessary
  • Portraying guests and co-workers alike, a can do attitude with a strong desire to assist and provide the best experience possible for resort guests
  • Other duties as assigned
  • High school diploma (associates degree or higher preferred)
  • 2+ years of reservation center experience preferably within the hospitality industry
  • Ability to multi-task and prioritize daily workload
  • Excellent oral and written communication skills
  • Strong customer service background
  • Bi-lingual a plus (Spanish, Portuguese, Chinese)
  • Flexible schedule required

An exciting opportunity to join a new team at one of Central Florida’s latest vacation home resorts. Feltrim Resorts is the marketing and management company for the new Balmoral vacation home resort located in Haines City. The firm also manages properties in other locations such ChampionsGate and will continue to take on new developments going forward.