Date added: Thursday, 19th January 2017
Closing date: N/A
Office: Feltrim Group Davenport
Location: Orlando, Florida
Job Type: Hospitality Services Team Member
Download: N/A

Hospitality Services Team Member

The Hospitality Services team member position is a key part of the overall success of Balmoral Resort. Often, this is the first and last person a guest comes in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate should be able to work well with others, while demonstrating an ability to work unsupervised in a front desk setting at a Vacation Home Resort.

  • Greet guests in a friendly manner and follow check in procedures
  • Take payments and post accurately to guest accounts
  • Communicate with other departments in a friendly and professional manner
  • Assist the reservations department in creating new reservations for incoming guests
  • Assist the pool staff with handing out towels and other duties, as required.
  • Be aware of local attractions and restaurants and make recommendations to guests
  • Handle incoming telephone calls and other forms of guest communication
  • Accurately communicate with other shifts regarding issues arising from day to day operations
  • Sell nearby attraction tickets to guests, partnered with KGS tickets
  • Assist with transporting guests from the Welcome Center to their Vacation Homes
  • Ensure that mail, faxes and packages are delivered to guests in a timely manner.
  • Other duties as required
  • Previous customer service and/or front desk experience preferred
  • High School Diploma or equivalent
  • Strong communication skills in English, both written and verbal essential
  • Bi-Lingual is a plus (Spanish, Portugese, Chinese)
  • Must possess a valid driver license
  • Ability to work in a multi-tasking, fast paced environment
  • Demonstrated strong customer service skills
  • Ability to handle upset guests and/or complaints in a professional manner
  • Ability to work all shifts, including weekends, evenings and holidays

An exciting opportunity to join a new team at one of Central Florida’s latest vacation home resorts. Feltrim Resorts is the marketing and management company for the new Balmoral vacation home resort located in Haines City. The firm also manages properties in other locations such ChampionsGate and will continue to take on new developments going forward.