Date added: Monday, February 18, 2019
Closing date: Sunday, March 31, 2019
Office: Balmoral Resort Florida
Location: Haines City, Florida
Job Type: Reservations Sales Agent

Reservations Sales Agent

The Reservation Sales Agent’s primary goal and responsibility is to secure as many reservations as possible by utilizing selling techniques effectively. The ideal candidate would be upbeat, self-motivated, and detail oriented.

Include the following. Other duties may be assigned.

  • Assist guests by selling future reservations
  • Answer telephone calls and emails in a clear and professional manner
  • Assist customers with questions regarding their existing reservations
  • Provide Concierge services with general knowledge of the area including theme parks and attractions
  • Strong ability to Multi-task and pay attention to detail
  • Display effective computer literacy an be familiar with MS Office Software (Word, Excel) and Google Suite
  • Possess a positive attitude at all times
  • Ability to Multitask is a must
  • Professional customer service nature
  • Exceptional verbal and written communication skills
  • Flexibility in work schedule with working weekends, evenings, and holidays (as required) is mandatory
  • A minimum of two years related experience and/or training in reservation or hospitality industry.
  • Candidates with a strong sales background but no hospitality field experience will be considered
  • Bilingual is a plus. The ability to connect with our client base in their native language allows us to provide a better booking experience
  • Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette.
  • Ability to answer clients questions and successfully resolve issues and/or negotiate matters related to client’s account
  • The candidate must have the ability to effectively present
  • The candidate must have the ability to effectively present information and respond to inquiries from managers and/or staff
  • He or she must maintain clear and concise documentation and positive approach to conflict resolution
  • Candidate must have the ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists
  • Knowledge of MS Windows, Office (Word, Excel, etc) and the ability to navigate the internet is a must
  • Ability to type quickly and correctly using an Online Chat feature is important
  • Medical/Dental Contribution
  • Employer Sponsored Life Insurance
  • 401K Available
  • Sick Pay
  • Vacation Pay
  • 40% Employee Discount at on site Bar & Grill
  • Stay discounts for Employee, Friends and Family